Privacy Policy

Our Privacy Policy describes the ways in which Transfonic gathers, uses, processes, stores, secures, and shares personal data collected while using our websites, applications, services, and products. The purpose of this document is to clarify the ways that your personal data is handled at Transfonic.

Due to the fact that Transfonic offers web-based applications to work with digital data files, certain processing of information is required for the proper provision of services to meet your requests and ensure other requirements.

We may gather information that you submit directly, including your name, email address, payment information, log-in details, customer service inquiries, feedback, correspondence, and any other information that you submit via our Services.

We may also collect files, text, media, metadata, prompts, instructions, settings, and related content that you upload, convert, process, review, or otherwise provide when using Transfonic workflows.

Moreover, we may also automatically gather technical data and usage data, including your IP address, browser type, device data, operating system, pages visited, session information, timestamps, referral URLs, approximate geographic location based on IP address, and performance data.

The purpose of the data we collect is to enable us to run, offer, maintain, protect, and enhance Transfonic and its related services. We process files, fulfill conversion requests or workflow requests, authenticate users, respond to queries, analyze usage trends, prevent abuse, and diagnose problems.

We can also use data to contact you, notify you about transactions, give you service-related updates, manage your billing, enforce our Terms, protect our users and our systems, comply with legal requirements, and innovate on behalf of our products and services.

Where permitted by law, we may use limited information for marketing communications, product education, onboarding, or promotions. You may opt out of promotional communications at any time.

If you submit any content by uploading files to Transfonic, it will be processed, transformed, stored, transmitted, analyzed, and held for the duration of its operation to make the function available to you. These processes may include content conversion, optimizing files, text extraction, document analysis, rendering, and compression.

Any processing may take place by virtue of our infrastructure, storage systems, processors, or any third-party service providers that facilitate our technical processes. We seek to ensure that we apply all necessary precautions for the protection of our files.

You are responsible for ensuring that you have the right to upload and process the files or content you provide through the Services.

If applicable law dictates that there must be a legal ground for processing data, then we base our processing on any one or more of the following grounds: performing a contract between us and you, meeting our legal obligations, our legitimate interest in running and developing the services, and your consent where necessary.

Our legitimate interests may include fraud prevention, service administration, analytics, product development, customer support, network and information security, and enforcement of legal rights.

Cookies, pixels, local storage, session IDs, analytics, and other types of technology may be used for remembering preferences, maintaining sessions, understanding use, improving performance, measuring effectiveness, and providing security or fraud protection.

Based on your area, you may get cookie controls and/or consent options. Additionally, most browsers provide you with options to configure cookies via the browser settings; however, some services provided by the website may work improperly without enabling specific cookies.

Your personal data is not sold by us in the usual sense of selling user information for monetary gain. We can share your information with third parties like service providers, contractors, hosting companies, analytics companies, payment processors, security firms, and other organizations that provide services on our behalf.

Personal Information may be disclosed where required by law or in response to legal process, government request, or for protecting the rights or safety or investigating fraud and abuse; or in conjunction with any corporate reorganization, sale, or other transfer of assets or similar transaction.

We may also share information with your direction or consent, or where disclosure is otherwise permitted or required by law.

We will retain your Personal Information, Files, Logs, and other data only as long as reasonably necessary for providing the Services, meeting the purposes set out in this Privacy Policy, meeting legal requirements, resolving disputes, enforcing agreements, maintaining security, and supporting our legitimate business needs.

Retention durations can differ based on the data type, the status of the account, user preferences, mandatory requirements, fraud protection needs, backup needs, and business necessity. Temporary files generated during processing may get automatically deleted after their completion, while other files could be stored for a relatively longer period.

Administrative, technical, and organizational measures have been taken reasonably to secure personal information and data from any breach, misuse, loss, alteration, or theft. Such measures might include but are not limited to access control, transmission encryption, monitoring, authentication, third-party controls, and security within our organization.

However, no method of transmission over the internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

Processing, storing, or accessing your data may occur in a country different from yours, and where laws concerning privacy protection may vary. If necessary, appropriate measures are taken to ensure that adequate safeguards are provided for transfers of your personal data across borders.

Subject to your location, you may have rights concerning your personal data that includes access, rectification, updating, deletion, restriction, objection, and portability, amongst others, in addition to withdrawing your consent where processing is based on your consent.

Additionally, you might be entitled to file an appeal against certain decisions or make a complaint to the appropriate regulatory authority. We will handle any such privacy requests in compliance with the relevant laws and may require some form of identification verification before handling certain requests.

This product is not intended for individuals under the age of 13 or younger than the minimum legal age requirement in your jurisdiction. Transfonic does not knowingly gather personal data from minors where the law prohibits such practices. Should you suspect a minor has supplied personal details, kindly notify us so that we may rectify the issue.

These Services may include links to other sites operated by third parties, which we do not control. We take no responsibility for the data handling or the content of such third-party sites or tools. Please check the privacy policy of each site you visit when using our Services.

From time to time, we might need to amend this Privacy Policy to reflect changes in our services, requirements under the law, our practices regarding privacy and security, or other business reasons. Whenever this happens, the "effective" or "last updated" date above will be amended.

Your ongoing use of the Services following the posting of an amended Privacy Policy indicates that you agree to the application of such amended Privacy Policy to your use of the Services, subject to legal restrictions.

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, you may contact us using the information provided on the website or at: [email protected].